About

Bilingual professional (Portuguese/English) with over 3 years of remote work experience, providing support
to international clients in the US and European time zones. Knowledge of Google Workspace, project
management tools (Asana, Trello), and client communication. Proven success in calendar management,
schedule coordination, and chat support, with proactive service, meticulous attention to detail, and
organization. Consistently maintains a customer satisfaction rate of over 95% across all projects.

Training and development specialist with over 10 years' experience in customer support, leadership
development and sales training. Proven success in managing working with remote teams.

Expert in cross-cultural marketing with remote work experience since 2019. MBA in Consumer
Neuroscience and Marketing. Fluent in Portuguese, advanced English, and intermediate Spanish.

Unforgettable

Freelancer - Remote
Upwork & Independent Projects, Remote (January 2023 - present)
• Execute content marketing projects/customer support for international clients
• Develop intercultural content strategies for bilingual audiences
• Create bilingual marketing materials (Portuguese/English) for global campaigns
Provide digital marketing consulting for small businesses
• Provide virtual assistance to people abroad - administrative functions with support in Portuguese
• I maintain a customer satisfaction rate of over 95% in my projects

Digital Marketing Analyst - Remote
Humanii | Development of People and Organizations, Brazil (January 2025 – present)
• Develop and execute comprehensive digital marketing strategies for Instagram, LinkedIn, and the
website, increasing engagement by 60% and followers by 30%.
• Create and optimize landing pages, achieving average conversion rates of 60%.
• Manage email marketing campaigns with open rates of 28% and click-through rates of 8%.
• Analyze marketing performance metrics and provide monthly reports to stakeholders.
• Collaborate with the sales team to optimize lead generation processes.
• Develop visual content and copy for multi-channel digital campaigns.
• Manage the company's social media and website

Training and Development Consultant - Remote
Humanii | Development of People and Organizations, Brazil (July 2021 – December 2025)
• Commercial and financial analyst - customer service and sending and closing proposals.
• Social media management - approving and reviewing content for Instagram, Website and Linkedin.
• Learning platform management - content, indicators and user support.
• Support and planning of events - logistics, suppliers and support for speakers/guests.
• Contacting/negotiating with suppliers and networking with clients and partners.
• Relevant results and positive feedback from clients, with return on investment and continuity of
training actions, as well as growth in the number of followers on social networks and improvement
in support materials.

Language Date Analyst - Remote
TransPerfect, EUA (March 2021 – July 2021)
• Analyzed content data for digital marketing campaign optimization
• Contributed to AI-powered marketing content development
• Translated and localized marketing materials for Brazilian market
• Evaluated media and content, providing feedback and making adjustments when necessary
• Collaborated with international teams on content strategy projects

Customer Support Specialist - Remote
Nexxie Group, Cyprus/European Union (December 2019 – February 2021)
• Analyzed user behavior for marketing and commercial insights
• Collaborated with internal teams to optimize the customer experience
• Managed multichannel communication in Portuguese and English
• Worked with multicultural teams and European managers
• Reviewed text and photos, approving or rejecting them according to client policies
• Reported errors identified using the client's quality control tools
• Maintained a 95% resolution rate for reported cases

Human Resources Coordinator - Hybrid
Telefónica Brazil, Hybrid (September 2016 - July 2018)
• Led corporate training teams, reaching over 800 employees in various regions of Brazil
Developed content strategies for internal programs, achieving participation rates of over 80%
• Managed a training budget of over US$ 300,000 and supplier relationships
• Created multimedia content and digital materials for corporate initiatives
• More assertive indicators that contribute to revenue growth and customer satisfaction