About

Business Administration graduate currently specializing in Data Analytics, with a strong foundation in business intelligence, data visualization, and stakeholder communication across LATAM markets. I bring over 4 years of cross-functional experience in procurement operations, customer success, and reporting.

Core Skills & Tools:
• Power BI dashboards (currently training – hands-on projects in progress)
• Advanced Excel: pivot tables, formulas, dynamic dashboards, KPI tracking
• Python for data analysis (basic proficiency)
• AWS cloud fundamentals (AWS re/Start Intermediate)
• Experience working with multinational teams across 10+ LATAM countries
• Advanced English, Intermediate Spanish

Experiences

Product Operations Analyst - Telecom Services (LATAM)
BDO - 07/2023 – Present
• Manage all requests for lines and services in Latin America, acting as the bridge between client stakeholders and suppliers;
• Ensure compliance with all document and signature requirements requested by suppliers for contracts and purchases;
• Maintain reports for Spend control and number of requests;
• Monthly reporting to client stakeholders on major gaps and opportunities;
• Evaluate the possibility of better plans (Roaming, Regional Packages, Best Offers) offered by suppliers;
• Pursue higher service quality, better resources, and cost reduction;
• Evaluate line usage for deactivation, if necessary;
• Database update and management;
• Daily troubleshooting to ensure end-user impact is minimized.
Achieved results: Monthly cost reduction of telephone lines by €7,000, operational efficiency, and internal process improvements.
Purchasing Assistant
BDO - 02/2023 to 07/2023
• Ensure efficiency and effectiveness in the purchasing process;
• Order monitoring;
• Ensure delivery deadlines within SLA;
• Communication with suppliers;
• Recording and documenting order status.
Achieved results: Improved communication processes with suppliers, greater on-time delivery compliance, and operational efficiency.

Consultant | Customer Experience
Telefônica Brasil (Vivo) - 05/2021 to 12/2022
Excellent customer service to high-value clients in Mobile and Fixed segments on the following topics:
• Technical Support;
• Financial matters;
• Plan Change/Migration;
• Retention;
• Loyalty;
• Product and service clarifications;
• Handling specific requests and/or orders.
Achieved results: One of the consultants with the highest satisfaction ratings, according to customer reviews.
Investor Relations Assistant
MZ - 10/2019 to 09/2020
Perception Studies:
• Interviews with Buy-side / Sell-side investors and analysts;
• Preparation of the presentation and report based on the interviewees’ responses;
Market Studies:
• Data collection through FactSet and/or MZiQ tools;
• Collection of documents from the CVM website;
• Collection of disclosure and earnings call dates of the Companies;
• Presentation and/or articles;
• Preparation and sending of mailings;
• Updating, processing, and analyzing data;
• Filling out structured forms via Empresas.Net, such as: ITR, DFP, Reference Forms, and Registration Forms;
Achieved results: Delivery of various projects for large publicly traded companies.