Sobre

A professional with over five years of experience in customer service and back-office operations, having worked in the contact center sector with a focus on corporate solutions and B2B relationship management.

I hold a degree in Financial Management from the University of Santo Amaro (Unisa) and aim to consolidate my career in the administrative and financial fields, combining practical experience, attention to detail, and a commitment to results to support decision-making and strengthen the business's operational performance.

Experiências

Instituto Monitor Ltda. – December 2025 to present – ​​6 months
• Administrative Assistant – most recent role
Work: Support the team with document organization (physical and digital), schedule management, form completion, exam room operations, and student reception.

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Vermont Contact Center – October 2022 to December 2025 – 3 years and 3 months
• Back Office Assistant
Work: Providing services for American Tower, a market-leading independent owner and operator of communications towers. We serve both landlords (property owners) and technicians (service providers) using a hybrid communication model (Voice, Email, and WhatsApp) and Salesforce for data logging and processing. My responsibilities include activity approvals, technical visit requests, opening service tickets/complaints, and processing reports and documentation such as NR-35 compliance records and ASO (Occupational Health Certificates), among others.

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Vermont Contact Center – April 2022 to September 2022 – 7 months
• Analyst (Customer Service)
Work: I provided services for Mercado Eletrônico, a digital platform connecting companies (buyers and their suppliers) that optimizes and automates the entire B2B (business-to-business) purchasing and sales process. Instead of exchanging emails and phone calls, companies use the portal to securely manage quotes, orders, negotiations, invoices, and other documents online; my role was to act as a liaison between these companies and assist them in using the platform.

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Voxline Contact Center – Jan 2020 to Mar 2022 – 2 years and 2 months
• Customer Service Representative
Work: Providing services for Claro (an internet service provider). Handling customer inquiries via voice, chat, email, and WhatsApp; using Microsoft 365 applications (Excel, Word, and Outlook).