Sobre

Trilingual professional IT Administrative agent,
Fluid in Spanish, English, and Portuguese with solid background in technology and digital projects, telecommunications, and customer management.
Over the years, I have built a career combining technical knowledge, project coordination, and client relations in international environments.
Currently, I work as a Trilingual Agent and Network Installation Coordinator at Wipro, supporting British Telecom projects across Latin America, Europe, and the United States. My role involves coordinating large-scale network installations, managing customer data platforms (CDP), handling ticketing and scheduling systems, and ensuring seamless delivery of internet and telecom solutions. I also provide training for new team members, prepare technical manuals, and support live software testing sessions.

Experiências

At INNEN Software Development (2017–2020), I was actively involved in digital transformation projects across LATAM, with a special focus on Adecco LATAM. My responsibilities included client acquisition, delivering customized B2B, SaaS, and B2C digital solutions, and managing competitive projects related to technology and renewable energy. I coordinated operations between Buenos Aires and São Paulo, scheduling meetings, managing product delivery, managing client concerns, and supporting executive business development. I also collected and defined client requirements for web development projects, ensured certification standards, and provided real-time translation during international meetings.
During my work at ANSES with UTN (2014–2016), I contributed to a government-led project focused on digitizing pensions and transferring paper archives into the national digital system. I was responsible for drafting protocol manuals that documented our procedures and supervising the pension recognition platform. I also provided technical assistance, managed large volumes of documents, and ensured the translation and transfer of files between departments. My work was conducted in collaboration with the Technological University of Buenos Aires and involved coordinating with government agencies to ensure accuracy and efficiency.At LRYC Engineering (2011–2014), I contributed to the Jorge Newbery Airport remodeling project as a digital coordinator. I was responsible for scheduling meetings, preparing memos and reports, and facilitating communication between different teams. I also managed correspondence, maintained records, supported Salesforce operations, and managed translations and transcriptions. My tasks included planning materials orders, following up on invoices, and ensuring timely delivery of administrative materials. These responsibilities allowed me to provide essential support for project execution and client communication during the airport modernization efforts.Since 2022, I have been working at Wipro on the British Telecom Project as a Trilingual Agent & Network Installation Coordinator. In this role, I coordinate installations of major infrastructures such as MPLS, VPNs, and Cisco Systems across LATAM, the USA, Canada, and Europe. My responsibilities include managing ServiceNow tickets, providing Microsoft Windows support, overseeing administrative processes, and ensuring risk prevention. I also lead cross-functional, KPI-driven teams, deliver training sessions, and create multilingual documentation to support international operations. A highlight of my work was leading a critical Cisco migration across Latin America, where I facilitated communication between teams in three languages, prevented configuration errors, and accelerated the project by 20%, earning direct recognition from BT leadership.